Do you have multiple webshops / websites?
No, we only sell our products from antminerchina.com. Please do not place your order at another website claiming to be an official Antminer China company or representative. We are not responsible for such purchases. We have no relation with these websites and only sell products from antminerchina.com.
How do i place an order?
When a product is available you can easily place your order by the order form online. After confirming your order you will receive an official invoice with payment instructions. When payment is made in time your order is final. If we can not process your order you will receive an email notification.
What to do when a product is out of stock?
Please subscribe to our newsletter. This way you will automatically receive an email when a product is available again.
What about customs and import duties?
We ship directly from the China (CN). This means if you order from inside China zone there will be no additional customs or import duties. If you place your order from outside China zone please notice you’ll have to pay customs and import duties on delivery. In that situation please consult your local authorities.
On the website i see pricing VAT excluded and VAT included?
If you place your order from inside US zone as private customer you’ll be invoiced VAT included. If you place your order from inside US zone as business customer with US company VAT number we can deduct VAT on your invoice (0%). All orders placed from outside US zone are invoiced VAT excluded. In that situation the VAT will be charged on delivery.
What are the shipping terms and costs?
We ship out all orders from our partner distribution center. Shipping within the US zone takes about 7-14 days depending on your country. The shipping costs are supported by us for every unit. We ship by DHL Express Shipping (7-14 days).
What is the warranty on the products?
We offer 180 days full warranty to all private customers. We offer 180 days full warranty to all business customers. For more detailed info please check our terms and conditions subject 7.
What to do with technical failures?
Please consult our customer support for help and assistance. If a product needs to be repaired we will provide you with the information. You’ll get instructions on how to send back your faulty part or unit to our office. We’ll arrange repairs and replacement. Please notice we only offer this service for customers who purchased their products directly from our company.
Can you handle bulk requests?
Lately we only sell limited units per customer/order. This way we can supply more customers. For each batch we will communicate how many units you can order max. Sometimes we also sell multiple units at the super sale section. For bulk requests we advise you to contact the manufacturer Bitmain directly.
Which method of payment do you accept?
We always accept payment by credit card or bank transfer. But you can also use cryptocurrency to pay for your order. Besides that you can currently make payment in bitcoins and in bitcoin cash.