Return Policy – 30 Days
We are committed to providing you with high-quality products and excellent service. If you are not completely satisfied with your purchase, you can request a return according to our 30-day return policy.
1. Return Window
- Products can be returned within 30 calendar days from the date of delivery.
2. Return Conditions
- Products must be unused and in new condition, with all original tags intact and in their original packaging.
- Opened, used, or damaged products cannot be returned unless they are defective.
3. How to Return a Product
- To initiate a return, please contact us via email at [email protected] or fill out the return form available on our website.
- Once we receive your return request, we will send you detailed instructions for returning the product, including the return address.
4. Return Shipping Costs
- If the return is due to your own decision (e.g., you no longer want the product), you will be responsible for the return shipping costs.
- If the product is defective or not as described, we will cover the return shipping costs.
5. Refunds
- After we receive and inspect the returned product, we will process your refund within 5-7 business days.
- The refund will be issued through the same payment method used at the time of purchase, unless otherwise agreed.
6. Non-Returnable Items
- Products that have been opened and cannot be resold for hygiene or safety reasons (e.g., sealed electronics, cosmetics, etc.).
- Customized or made-to-order products, which cannot be returned unless defective.
7. Return Address
- Shennan Blvd 158, Nanshan, Shenzhen, Guangdong Province, China, 518063
8. Contact
If you have any questions or concerns, please contact us at [email protected]